(8)承担责任 – 被赋予的特权 | 宜家英格瓦《一个家具商的宣言The Testament of a Furniture Dealer 》

8 Taking responsibility – a privilege

There are people at all levels in every type of company and community who would rather make their own decisions than hide behind those made by others. People who dare to take responsibility. The fewer such responsibility-takers a company or a community has, the
more bureaucratic it is. Constant meetings and group discussions are often the result of unwillingness or inability on the part of the person in charge to make decisions. Democracy or the obligations for consultation are sometimes cited as excuses.

Taking responsibility has nothing to do with education, financial position or rank. Responsibility-takers can be found in the warehouse, among the buyers, sales force and office staff – in short, everywhere. They are necessary in every system. They are essential for all progress. They are the ones who keep the wheels turning.

In our IKEA family we want to keep the focus on the individual and support each other. We all have our rights, but we also have our duties. Freedom with responsibility. Your initiative and mine are decisive. Our ability to take responsibility and make decisions.

Only while sleeping one makes no mistakes. Making mistakes is the privilege of the active – of those who can correct their mistakes and put them right.

Our objectives require us to constantly practise making decisions and taking responsibility, to constantly overcome our fear of making mistakes. The fear of making mistakes is the root of
bureaucracy and the enemy of development. No decision can claim to be the only right one; it is the energy that is put into the decision that determines whether it is right. It must be allowed to make mistakes. It is always the mediocre people who are negative, who spend their time proving that they were not wrong. The strong person is always positive and looks forward.

It is always the positive people who win. They are always a joy to their colleagues and to themselves. But winning does not mean that someone else has to lose. The finest victories are those without losers. If somebody steals a model from us, we do not sue them, because a lawsuit is always negative. We solve the problem instead by developing a new and even better model.

Exercise your privilege – your right and your duty to make decisions and take responsibility.

承担责任 – 被赋予的特权

在任何团体和公司的各个层面都有这样的人:他们不躲在别人背后,有自己的主张。是勇于承担责任的人。这样的人越多,这个团体或公司的官僚作风就会越少。无休止的会议和集体讨论都是决策人无能的表现。而有些人却常以民主或合理磋商为借口。

承担责任与所受教育、经济状况、地位并无关系。在宜家勇于承担责任的人到处可见,仓库员工、采购人员、销售人员和行政人员。他们在任何地方都是不可或缺的,他们是我们所有进步的原动力,他们保证了工作的正常运转。

在宜家这个大家庭里,我们关注每一个人,并且互相支持。我们都有自己的权利,但也有各自的义务。自由与责任共存。你我的主动性、我们承担责任和进行决策的能力是决定性的。

人只有在睡觉的时候才不犯错。犯错时积极进取的人的特权 – 他们能够改正错误,把事情做好。

要实现目标,我们就要不断提高自己决策和承担责任的能力,克服害怕犯错的心理。害怕犯错时官僚作风的根源,是发展的大敌。

没有什么决定是绝对正确的,唯有将决定付诸于行动才能判断其正确性。我们必须允许别人犯错误。那些爱反驳、爱花大量时间证明自己没有做错的人,往往就是平庸之人。有能力的人总是实事求是,着眼于未来。

有德者长胜,服人者悦己。但胜利并不意味着一定要有失败者,没有失败者的胜利才是最精彩的。如果有人抄袭了我们的产品设计,我们不会诉诸法律,因为这是消极的。我们的解决办法是开发出一个全新的、更好的产品。

行使你的特权吧 – 运用你的权利和义务,进行决策并承担责任。

原创文章,作者:创业百花谷,如若转载,请注明出处:https://www.liuwanlan.com/share/1613

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